Installation Problem

[info443]

I installed the package on our website and followed every necessary step. However, when I type in www dot mysite do com /generator nothing happens. It just shows me a blank page with no error messages. Could you help me to resolve this problem.

[XML-Sitemaps Support]

Hello,

please check your server's error log to find any related messages.

[info443]

Hi,

Thanks for your quick response. I am using a shared server and do not have access to the server error log. I found the source of error though. The index.php was not uploaded correctly. I uploaded it again. It is working perfectly now.

[jim19]

I am having the same problem of nothing happening when accessing the index.php file after installing today.  I've checked the error logs - nothing - and reloaded all of the files several times.  I've rechecked the permissions and again not working.

I checked with my hosting company and they think the problem is related to the eval(base64_decode related information in the index.php file that can't be read by the server.

Here are the contents:
 

Please anybody help?

[jim19]

No response from support in the last 24 hours.

Still can't find anybody that knows how to get my server decode the PHP. 

Looking for an alternative sitemap generator ...

[XML-Sitemaps Support]

Please make sure that your server supports PHP language (which is required).

[jim19]

Thank you yes, it does and I've verified that it is working correctly.  I emailed a link to my configuration to support.