Error opening socket

[ukdogshop]

I'm getting this error and looking through the threads it seems quite common on shared hosting. I've tried all the suggestions. The site is not on a dedicated IP address.

Is there anything I can do?

[ukdogshop]

Further to the last post my hosting company says....

Thanks for your reply. We don't permit local loopback on our servers for performance reasons - we provide programmatic alternatives so that scripts can still run, and a sitemap generator in the control panel as we're not aware of any good sitemap generators that don't use local loopback.

Helllllpppp!

[XML-Sitemaps Support]

Hello,

what are the "programmatic alternatives" that they provide?

[ukdogshop]

They say...

Thanks for your reply. Any PHP script in your hosting package can be run on the command line via the PHP exec() function, and can make connections locally to the MySQL process on the server - therefore a sitemap generator could be written to generate a sitemap from your database and/or your PHP scripts and other files, depending on how your data is organised. Unless one exists, I wouldn't recommend writing one, however, and would recommend running a sitemap generator externally.

[XML-Sitemaps Support]

Hello,

standalone sitemap generator requires connection to the web-server (for crawling), not to the database server (since that is a universal script that allows to crawl any website with any structure/backend)

[ukdogshop]

Hi,

Thanks but what does that mean? and does it help me get this working?

[XML-Sitemaps Support]

It means that your host should allow local connections to web-server port to resolve the issue.

[ukdogshop]

The host (heartinternet.co.uk) will not make any changes 

Will we ever get this working or if not can we get a refund?

[XML-Sitemaps Support]

Perhaps they have an internal proxy running that allows web connections instead of direct connection?
Also, you can try to run generator in command line if you have ssh access to your host.