Hi Oleg. Thanks for responding to my cry for help. I've added "/home.aspx" to my URL, and then saved and tried crawling again- but it didn't work.
Two things: our site, [external links are visible to admins only], is hosted by Akamai's network of servers. Thus our "[external links are visible to admins only]" name actually points to Akamai, which then points to our servers. Thinking Akamai's network might be part of the problem, I used one of the Advanced Options to crawl an IP address instead, I put in "220.127.116.11" (which points to our box directly, not via Akamai), but I still get the error opening the socket. Here is the hint for the field: Hint: SERVER[SERVER_ADDR] - , but I'm not sure what that hint means. Here is what I put in that field: [external links are visible to admins only] Is this the correct format?
Lastly, if I can't get this to work, can we purchase your service to assist loading on the server? I almost purchased when we bought the stand-alone package, but I see we can purchase the installation support at any time. Is this something you can help me with after I purchase the support?
Thanks so much.