Error when trying to run sitemap generator

[itsupport2]

Hi,

We are getting this error when trying to run the sitemap generator on our site.

There was an error while retrieving the URL specified: 'our url'
Error message: Error opening socket to 'our url'
HTTP headers follow:

HTTP output:

Any help would be greatly appreciated

Thanks
-James

[XML-Sitemaps Support]

Hello,

please let me know your generator URL/login in private message to check this.