Error code; 403 Forbidden

[larryng21]

Hi,

Trying to getting the generator to work on wordpress woocommerce site, but gotten this error after trying to get it crawl for awhile. Any idea what maybe the cause of it ?


There was an error while retrieving the URL specified:
HTTP Code:
HTTP/1.1 403 Forbidden
HTTP headers:
date: Thu, 26 May 2016 07:02:33 GMT
server: Apache
accept-ranges: bytes
vary: Accept-Encoding,User-Agent
content-encoding: gzip
content-length: 2412
connection: close
content-type: text/html
x_csize: 4958

HTTP output:

[XML-Sitemaps Support]

Hello,

"403 forbidden" response means that your website blocks IP of the server where generator is installed (i.e. own IP)

[larryng21]

Hi.

Thanks for your reply . It started crawling for awhile then it stop and this error appear. How can i be able to resolve it ?

[XML-Sitemaps Support]

You need to whitelist your server IP address on your website (contact your website developer to check how to do that).