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Author Topic: Online pro Service gives x_csize: 0 error  (Read 11497 times)

marco.vrouwenvelder

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Online pro Service gives x_csize: 0 error
« on: September 16, 2015, 08:13:06 AM »
Hi,

I can't create a sitemap because i getting this error:

Note: there was a problem accessing your website (17 minutes ago):
HTTP Code:

HTTP headers:
x_csize: 0

Do you know what i can do?

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Re: Online pro Service gives x_csize: 0 error
« Reply #1 on: September 17, 2015, 06:47:30 AM »
Hello,

what is your website URL?
Oleg Ignatiuk
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marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #2 on: September 17, 2015, 07:13:19 AM »
Hi,
[external links are visible to admins only]

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Re: Online pro Service gives x_csize: 0 error
« Reply #3 on: September 18, 2015, 05:34:00 AM »
Hello,

it looks like there is an issue connecting to your website from our servers, can you please contact your hosting support to find out if the following IPs are blocked:
81.19.188.226-81.19.188.238
Oleg Ignatiuk
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marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #4 on: September 18, 2015, 03:13:13 PM »
The ip range is blocked indeed. The crawling is done with malformed/broken cookies and causing errors.

Can you see what is the reason of this errors? After that the ip range is deleted from the blacklist.

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Re: Online pro Service gives x_csize: 0 error
« Reply #5 on: September 19, 2015, 05:06:45 AM »
Hello,

can you please send details (examples) of malformed cookies in the private message to check this?
Oleg Ignatiuk
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marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #6 on: September 24, 2015, 01:25:17 PM »
Hi,

The cookies are deleted so i cant show them. The IT department asks me if you can send me the detailed requests the tool is using?

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Re: Online pro Service gives x_csize: 0 error
« Reply #7 on: September 24, 2015, 05:25:39 PM »
Exact http headers depend on the site, page URL and crawler state. You can see an example of headers sent on https://www.xml-sitemaps.com/http-headers-viewer.html
Oleg Ignatiuk
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marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #8 on: September 28, 2015, 08:45:01 AM »
Is it possible that IT manager contact you? Phone or email?


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Re: Online pro Service gives x_csize: 0 error
« Reply #9 on: September 29, 2015, 05:41:45 AM »
Yes, you can send details to contact at xml-sitemaps.com
Oleg Ignatiuk
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marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #10 on: October 09, 2015, 05:54:40 AM »
Ok thanks, my colleague has emailed you this week!

marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #11 on: October 20, 2015, 09:29:28 AM »
Hi, is there already an answer on the e-mail from my collegue?

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Re: Online pro Service gives x_csize: 0 error
« Reply #12 on: October 20, 2015, 03:55:55 PM »
I've replied to email on Oct 5th.
Oleg Ignatiuk
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marco.vrouwenvelder

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Re: Online pro Service gives x_csize: 0 error
« Reply #13 on: October 22, 2015, 11:06:03 AM »
Hello,

My colleague had just send the mail again, can you confirm that you get it?

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Re: Online pro Service gives x_csize: 0 error
« Reply #14 on: October 23, 2015, 06:25:11 AM »
Nope, I did not receive a reply yet.
Oleg Ignatiuk
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