Sitemap Generator Forum

Hi,

I can't create a sitemap because i getting this error:

Note: there was a problem accessing your website (17 minutes ago):
HTTP Code:

HTTP headers:
x_csize: 0

Do you know what i can do?

Hello,

what is your website URL?

Hi,
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Hello,

it looks like there is an issue connecting to your website from our servers, can you please contact your hosting support to find out if the following IPs are blocked:
81.19.188.226-81.19.188.238

The ip range is blocked indeed. The crawling is done with malformed/broken cookies and causing errors.

Can you see what is the reason of this errors? After that the ip range is deleted from the blacklist.

Hello,

can you please send details (examples) of malformed cookies in the private message to check this?

Hi,

The cookies are deleted so i cant show them. The IT department asks me if you can send me the detailed requests the tool is using?

Exact http headers depend on the site, page URL and crawler state. You can see an example of headers sent on https://www.xml-sitemaps.com/http-headers-viewer.html

Is it possible that IT manager contact you? Phone or email?

Yes, you can send details to contact at xml-sitemaps.com

Ok thanks, my colleague has emailed you this week!

Hi, is there already an answer on the e-mail from my collegue?

I've replied to email on Oct 5th.

Hello,

My colleague had just send the mail again, can you confirm that you get it?

Nope, I did not receive a reply yet.