my account is frozen
« on: November 18, 2015, 03:24:07 PM »
Hello I have an account with yours (pro), but the crawler was frozen on 10% thank you
Re: my account is frozen
« Reply #1 on: November 19, 2015, 06:43:18 AM »
Hello,

from what I see, crawling is currently in progress for your account:
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Time elapsed: 18:35:07, Pages processed: 78336 (78126 added in sitemap), Queued: 121884, Depth level: 4, Last updated: seconds ago
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Please note that crawler is paused from time to time to avoid sending too many requests to your website.
Re: my account is frozen
« Reply #2 on: November 19, 2015, 09:45:56 AM »
Yes thank you. But is too much slowly..... almost 3 days and now with 40%.... its normal?
Re: my account is frozen
« Reply #3 on: November 19, 2015, 04:21:30 PM »
Hello,

we limit crawler to have one bot thread per website to avoid sending too many requests to customers websites (and overloading them). We can increase it per request if needed though.
Re: my account is frozen
« Reply #4 on: November 23, 2015, 01:23:55 PM »
Yes please you can increase it? Now we have huge plan Up to 400,000 pages

thank you
Re: my account is frozen
« Reply #5 on: November 24, 2015, 06:09:49 AM »
Hello,

it has been increased now.
Re: my account is frozen
« Reply #6 on: November 24, 2015, 10:39:17 AM »
ok thank you