problems on one host

[torone]

On one of my hosts, I am having a very irritating problem...
When I click 'Run' on the craw page, I get an error that doesn't stay long enough to read or copy, then it returns to the configuration page.  Holding my cursor over that tab gives me a brief look at the error; but not that good.

It seems to say that there was an error retrieving the url specified [ External links are visible to forum administrators only ]
It also seems to say that there was a problem opening a socket.

[torone]

I was able, using Firefox, to get this error from the Firefox address bar:  <b>There+was+an+error+while+retrieving+the+URL+specified%3A<%2Fb>+http%3A%2F%2Fwww.sexylatinas4me.com%2F<br><b>Error+message%3A<%2Fb>+Error+opening+socket+to+www.sexylatinas4me.com<br><b>HTTP+headers+follow%3A<%2Fb><br><br><b>HTTP+output%3A<%2Fb><br>

Is this any help?

[XML-Sitemaps Support]

Hello,

please try to specify server's IP address in sitemap generator configuratin (advanced options section).

[torone]

I read about that in another post, tried it with the same results.  Probably because I am on a virtual host.  The script works OK on my other host, where I am also virtual-hosted.

I have also tried leaving out the 'www.' part of the url, also without any luck.

[XML-Sitemaps Support]

Please PM me your generator URL/login.

[torone]

Sent.

[torone]

If we cannot resolve this, what are the chances of getting a refund?

[XML-Sitemaps Support]

Hello,

I did not get a reply to my PM from you, please check your inbox.

Here is a refund policy: https://www.xml-sitemaps.com/refund-policy.html

[torone]

I passed that on to support at my host.  I guess I'll just have to wait and see what they can do.

[stars1]

I've got the same issue. On one server it works like a charm, but with another server I've got exactly same problem. I used also ssh to run runcrawl.php - same thing. What was solution to this problem?
regards
Stars

[joe16]

Hello,

I just purchased Sitemap Generator software and I am having the same problem.  My host is yahoo. I don't know if that matters. The error page says "Error opening socket to [ External links are visible to forum administrators only ]". I would really like to have this problem fixed.

Note:  To catch the error page flashed on the screen -
1. Go to the crawling tab.
2. Press the keyboard's tab key until the RUN button is in focus.
3. Press ENTER then print screen(fn + prt sc) as soon as possible.
4. Paste the clipboard into a program that accepts images(I just used MS Word).

[XML-Sitemaps Support]

Hello,

try to specify server's IP address in generator configuration.

[joe16]

I entered my IP address 76.233.79.206 for my starting URL and the generatior failed in the same manor.

[xml-sitemaps]

Hi, the ip address should be entered in the Advanced Settings of the configuration where it says Use IP address for crawling: rather than your start url.

[joe16]

I talked to my website provider (yahoo) about my website's IP address.  They told me that my website has a shared IP address and not a static one.  They gave me a Loop Back IP address which I entered for crawling and now the generator runs.

I still have a problem with the sitemap generator not including some important pages.  I will start a new topic for this problem.

Thank you!